Once a customer places a cannabis delivery order, the process typically begins with a confirmation sent by text or email that includes an estimated arrival time and an order summary. Many licensed delivery services also provide real-time updates such as “out for delivery,” allowing customers to plan accordingly and ensure someone is available to receive the order. In most cases, payment is completed directly with the retailer at the door rather than through the online marketplace itself.
It’s important for customers to be prepared with the correct payment method before the driver arrives. Because cannabis remains illegal at the federal level, most retailers cannot process standard credit card transactions. Depending on local regulations, customers may pay with cash, use a debit terminal on-site, or take advantage of an alternative payment system approved by the dispensary. Having the exact amount ready helps the process go quickly, and tipping—if allowed—is appreciated. Checking accepted payment types beforehand can prevent any confusion at the time of delivery.
A valid form of identification is always required. Delivery drivers must verify that the recipient is of legal age, typically 21 or older, or has a valid medical cannabis card in states where medical use is permitted. The verification process may involve scanning a government-issued ID such as a driver’s license or passport to confirm the customer’s identity and age. In many states, drivers are required to complete this ID check at the time of delivery and cannot leave the package without verification.
Only the individual who placed the order can accept it. This rule helps ensure that products are delivered only to verified and authorized consumers. Deliveries cannot usually be left with roommates, front desk attendants, or unattended at the door. If the customer lives in a secured building, it’s best to provide any gate or entry instructions when placing the order so the driver can access the location easily and avoid delays. Some states also restrict deliveries to private residences, meaning hotels or public areas may not be eligible.
Delivery hours and product limits are also regulated by local laws. For instance, most states establish a specific delivery window—often between 6:00 a.m. and 10:00 p.m.—to ensure compliance and safety. Drivers must return to the retail premises before the end of operating hours, which means customers placing late-day orders should confirm that their delivery can be completed on time. In addition, state “track-and-trace” systems monitor all deliveries, requiring drivers to follow set routes and report drop-offs accurately.
Before the delivery arrives, customers can make the process smoother by preparing the hand-off area. Meeting the driver at the door with ID and payment ready is courteous and efficient. Pets should be secured, and the delivery area should be well lit. If the address is difficult to find, responding to the delivery text with clear directions can help the driver locate the home more easily. It’s also a good idea to review the order summary once the package is presented, verifying that everything matches what was purchased before signing or paying.
When the driver arrives, expect a brief compliance check. The ID will be verified, the order confirmed, and payment collected. In many states, the customer’s signature is required to acknowledge receipt. Some deliveries may be electronically logged or even recorded for compliance purposes. Drivers often transport cannabis products in locked containers to maintain safety standards and meet regulatory requirements.
After receiving the order, customers should store their products responsibly. Edibles should be kept out of reach of children and pets, and products should be sealed and stored in a cool, dry place. If the customer needs to travel with the purchase, it’s important to keep it in the trunk or a sealed container as required by local law. In case of any issues with the order, contacting the retailer promptly is the best approach, and keeping the receipt will help resolve any discrepancies.
While many aspects of cannabis delivery are consistent across legal states, specific rules—such as ID requirements, payment methods, and delivery hours—can differ from one jurisdiction to another. Customers should familiarize themselves with their state’s cannabis control agency or local regulations to ensure a smooth, legal, and hassle-free delivery experience.